Legal Information
Return and Refund Policy for PremiFit
Thank you for shopping at PremiFit, operated by Premilearn B.V. . We strive to ensure our customers are completely satisfied with their purchases. Please read our return and refund policy carefully before making a purchase.
Returns
- Eligibility for Returns: Items may be returned within 30 days of receipt for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Non-Returnable Items: Several types of goods are exempt from being returned, including perishable items, intimate or sanitary goods, and gift cards.
- Return Process: To initiate a return, please contact our customer service team at contact@premifit.com with your order number and reason for return. We will provide you with instructions on how to return your item.
Refunds
- Refund Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at contact@premifit.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@premifit.com.
Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Shipping Times: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Information
For any questions or concerns regarding your return or refund, please contact us at contact@premifit.com or through our contact page on the website.
This policy is subject to change without notice. Please review this policy periodically for any updates.